Safety at Naples Metropark: More than 1 in 4 passengers feel unsafe.

At the Metropark at Naples Central Station , the long-distance bus terminal, more than one in four passengers says they feel unsafe while waiting for a ride or arriving at the station. This is according to a FlixBus survey of Italian bus stations, conducted between June and August 2026 on a sample of 871 people.

The data doesn't represent an isolated incident, but a widespread perception. In Naples, the data is unfortunately in line with the national average. Here's what travelers responded to and what the plan presented to the Chamber of Deputies to upgrade bus stations proposes.

Naples Metropark: The Survey's Numbers

The FlixBus survey, conducted through a six-item questionnaire, collected the opinions of 871 travelers on perceived safety, service quality, and critical issues with bus stations. Of these, 53 ( 6,08% ) indicated Naples Central Station as their usual departure or arrival point.

On a scale of 1 to 10, Metropark scores an average of 5,75 for perceived safety , roughly in line with the national average of 5,77, but still far from the standards long-distance passengers expect.

However, the critical issues reported do not stop at safety:

• Almost a third Some participants complained about the lack of adequately equipped spaces for waiting.
• Il 25 % indicates degradation and dirt among the main problems.
• Il 17 % reports the lack of dedicated support staff.

The Naples terminal is a significant burden: FlixBus alone operates over 100 buses there per day , a volume that makes it the reference point for long-distance bus connections in Southern Italy.

The Manifesto for the National Bus Station Plan

The investigation is part of a broader initiative: the National Plan for Bus Stations , promoted by FlixBus together with representatives of the Chamber of Deputies and the Ministry of Transport, the Transport Regulatory Authority (ART), ANAV, the National Consumers Union (UNC) and ANCI.

The process, which began in May with a roundtable discussion, culminated on October 2, 2026, with the presentation to the Chamber of Deputies, ahead of the Budget Law, of a Manifesto with eight concrete proposals to redevelop existing bus stations and guide the construction of future ones. The plan is worth approximately €300 million.

Among the proposals:

• Legally define the bus station, with a univocal regulatory definition that recognizes its role in mobility.
• Make the construction of bus stations mandatory in large and medium-sized municipalities and establish stops in smaller centers, to improve connectivity and intermodal exchanges.
• Ensure national minimum standards on safety, accessibility and services.
• Adapting terminals to energy transition technologies and innovate customer information services.

What changes for those leaving from Naples

For Neapolitan passengers, the stakes are real. Metropark is the gateway to the city for bus travelers and, precisely because of its location next to the train station, it's the hub where trains, subways, and long-distance buses intersect.

Improving safety, waiting areas, and services means simplifying the entire journey, not just the station stop. While awaiting decisions on the National Plan, those departing from Naples can already explore the available routes: for summer 2026, FlixBus will connect the city with 170 destinations including the seaside, art cities, and European destinations. For getting around the city, the public transportation information page remains useful.

FAQ

How many passengers were involved in the FlixBus investigation?

The survey collected the opinions of 871 people between June and August 2026, using a six-item questionnaire. Of these, 53 indicated Naples Central Station as their usual departure or arrival point.

How did Metropark score for perceived safety?

Metropark scored 5,75 out of 10 , in line with the national average of 5,77. More than one in four passengers reported feeling unsafe while waiting or arriving at the station.

What critical issues do Metropark passengers report?

In addition to safety concerns, nearly a third complain about the lack of equipped waiting spaces, 25% report disrepair and dirtiness, and 17% report a lack of dedicated assistance staff.

What does the Manifesto propose for Italian bus stations?

Eight proposals, including the legal definition of bus stations, the requirement to build them in large and medium-sized municipalities, minimum national standards for safety, accessibility, and services, and the adaptation of terminals to energy transition technologies.

Who promoted the National Bus Station Plan?

FlixBus together with the Chamber of Deputies, the Ministry of Transport, the Transport Regulatory Authority (ART), ANAV, the National Consumers Union (UNC) and ANCI.