How to cancel the telepass, where to take it and how to cancel

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We are faced with a important change regarding our use of the device Telepass Family, starting from 1 July 2024 the rate will be increased to €3,9 per month. Luckily there are many alternatives, but let's remember that we have the option to terminate the contract without financial charges only if the cancellation is communicated by June 30 2024.

In this guide, we will explain it to you clearly how to exercise your right of withdrawal, step by step, making sure you handle everything in the best way simple and fast as possible so you can change supplier to a cheaper one.

How to withdraw from the telepass contract

To withdraw from your contract Telepass Family or by option Twin/Telepass Twin, you have different modes available.
We remind you that with the words "Telepass Family” indicates the telepass payment service via the device you have in your car, that commonly called just “Telepass”. So don't worry, even if there is the word "family" it is not a family device, but of the classic telepass.

Here's how you can proceed:

  1. Email: You can send a written communication to the address managementcontract@telepass.com.
  2. Certified Electronic Mail (PEC): For formal and certified communication, use the address assistance@pec.telepass.com.
  3. Postal Service: If you prefer, you can send your cancellation via traditional mail to the address: TELEPASS SpA – Customer Care, Via del Serafico 49 – 00142 ROME.
  4. Authorized sales points: Go personally to one of the Telepass Stores or the service centers of the motorway operators that are still operational. You can find the list on the Telepass website, but check that the center is enabled to receive the telepass by clicking on it. Not everyone is!
  5. Telefonica: By calling the toll-free number 800.904.940, following the instructions provided by the call center.

In every communication, Don't forget to include your details, specify the reason for the withdrawal by explicitly indicating that is linked to the "Proposal for unilateral modification of the contract" in such a way as not to incur further costs and to clearly indicate whether the withdrawal concerns the entire Telepass Family contract or only the Twin/Telepass Twin option.

Obviously, if you only have one Telepass for your vehicle, you simply need to request withdrawal from the Telepass Family.

Telepass by car
Photo credit: Infomotori

CHow and where to return the Telepass device

Once the right of withdrawal has been exercised, it is necessary return the Telepass device within an extended period of 6 months from the date of termination of the contract. Here are the options available for returns:

  1. Direct delivery: You can bring the device to one of the Telepass Stores (but check that the center is enabled to receive the telepass), to the service centers of motorway operators or other authorized sales points. The updated list is available on the Telepass website and app.
  2. Shipping: If you prefer, you can send the device via registered mail to the address: TELEPASS SpA – Customer Care, Via del Serafico 49 – 00142 ROME. It is important to remember that until its actual delivery, the risk of loss or damage remains with you.

In case of failure to return within 6 months, Telepass may charge a penalty of 25,82 € for each device not correctly returned.

Where to return the Telepass in Campania, Naples, Caserta and Salerno

Telepass Point

  • SERVICE CENTER – Via Macello, 3/1 – 84085 Mercato San Severino

Service Centers

  • Via G. Brodolini, 23 – 80026 Casoria
  • Via Nazionale, 23/C – 83013 Mercogliano
  • Via Alcide De Gasperi, 152 – 81055 Santa Maria Capua Vetere
  • Via Pietro Mascagni, 60/62 – 80128 Naples
  • Via Antiniana, 59/L – 80078 Naples
  • Via del Risorgimento, Salerno – 84100
  • Via Gino Doria, 78 – 80128 Naples
  • Motorway: A3 Napoli Barra toll booth – Naples – 80147 Naples

Eni Live Station

  • Corso Principe Amedeo – 84013 Cava De' Tirreni
  • Mondragone – Via Domiziana – 81034 Caserta
  • Mercogliano – Via N.Santangelo Snc – 83013 Avellino
  • Castellammare Di Stabia – Viale Europa, Snc – 80053 Naples
  • Naples – Via Caio Duilio, 1 – 80125 Naples
  • Aversa – Viale Kennedy Corner Via Jasi – 81031 Caserta
  • Marcianise – Via Leonardo Da Vinci, 14 – 81025 Caserta
  • Marigliano – Via 11 Settembre, 25 – 80034 Naples
  • Salerno – Via Medaglie D'Oro – 84132 Salerno
  • Battipaglia – Via Belvedere, 43 – 84091 Salerno
  • Maddaloni – Via Nazionale Montedecoro, 156 – 81024 Caserta
  • Torre Annunziata – Corso Umberto SS 18, Snc – 80058 Naples
  • Capua – Via Fuori Porta Roma – 81043 Caserta
  • Casoria – Via A.Diaz, 15 – 80026 Naples
  • Somma Vesuviana – Via Santa Maria Del Pozzo – 80049 Naples
  • Vairano Patenora – SS 6 Km 172+300, Snc – 81058 Caserta
  • Naples – Via Mariano Semmola, 25 – 80131 Naples
  • Naples – Via Agnano Astroni – 80125 Naples
  • Angri – Via Dei Goti, 160 – 84012 Salerno
  • San Giorgio A Cremano – Via Gianturco, 26 – 80046 Naples
  • Qualiano – Via S. Maria A Cubito – 80019 Naples
  • Naples – Via A. Falcone, 221 – 80127 Naples
  • Caserta – Viale Della Liberta, 4 – 81100 Caserta
  • Pomigliano D'Arco – Via Nazionale Delle Puglie, 24 – 80038 Naples
  • Naples – Viale Comandante Umberto Maddalena, 59 – 80144 Naples

Where to return the Telepass in Lazio to Rome

Service center

  • Rome – Viale Palmiro Togliatti, 2 – 173 Rome
  • Rome – Via delle Fornaci, 131/A – 165 Rome
  • Rome – Via Gallia, 40 – 183 Rome
  • Rome – Via Tiburtina, 737 – 131 Rome
  • Rome – Via Salaria, 181/183 – 198 Rome
  • Rome – Largo L. da Vinci, 4 – 145 Rome
  • Viterbo – Largo Onio della Porta, 16 – 1100 Viterbo
  • Rome – At Info Point Via Laurentina, 865 – 143 Rome
  • Rome – Via Giulio Vincenzo Bona, 105 – 156 Rome
  • Rome – Motorway: A24 Colle Tasso Nord Service Area – 156 Rome

Eni Live Station

  • Latina – SS 148 Pontina Km. 69+400 – 4100 Latina
  • Ferentino – Via Ceccano, 92 – 3013 Frosinone
  • Valmontone – Via Casilina Km 41 – 38 Rome
  • Rome – Via Nazareth, 307 – 166 Rome
  • Capena – Via Tiberina Km 17. P – 00060 Rome
  • Rome – Corso Di Francia, 261/263 – 191 Rome
  • Alatri – SR 214 Km 6+989 – 3011 Frosinone
  • Aprilia – Ss Nettunense Km 21, Snc – 4011 Latina
  • Rome – Circonv. Gianicolense, 340 – 152 Rome
  • Rome – SP 493 Braccianese Km.11,500, Snc – 123 Rome
  • Frascati – Vittorio Veneto, 34 – 00044 Rome
  • Rome – Via Paride Stefanini, 3 – 144 Rome
  • Ladispoli – Palo Laziale, 8 – 55 Rome
  • Rome – Tuscolana Ang Cave, 432 – 181 Rome
  • Rome – Via Di Ponte Galeria, 276 – 148 Rome
  • Rome – Via Pineta Sacchetti, 171 A – 168 Rome
  • Ceprano – Via Casilina, Km 104+320 – 3024 Frosinone
  • Fiumicino – Via Portuense, 2468 – 54 Rome
  • Rome – V. Don Pasquino Borghi, Snc – 144 Rome
  • Rome – Perfect Grotto, 546 – ​​142 Rome
  • Rome – Via Tor Vergata, 430 – 133 Rome
  • Subiaco – Sublacense Km 72+883, Snc – 28 Rome
  • Terracina – Via Roma, Snc – 4019 Latina
  • Rome – Corso Di Francia, 80 – 191 Rome
  • Frosinone – SS156 M.Lepini Km5+819 – 3100 Frosinone
  • Rome – Via Tiburtina, 400 – 159 Rome
  • Rieti – SS4 Km.87+602, Snc – 2100 Rieti
  • Rome – Ostiense, 333 – 146 Rome
  • Rome – Via Aurelia, 711 – 165 Rome
  • Rome – Via Tagliamento, 49 – 198 Rome
  • Castel Gandolfo – Via Maremmanaa Km 24,154 – 12 Rome
  • Civitavecchia – Aurelia Km 68+885, Snc – 53 Rome
  • Rome – Via Nomentana, 850 – 137 Rome
  • Viterbo – West Ring Road, 15 – 1100 Viterbo
  • Rome – Aurelia Km 8*456 – 165 Rome
  • Cassino – Via Casilina Sud Km 140, 200 – 3043 Frosinone
  • Fiano Romano – SS4 Dir. Km. 3 + 400 – 65 Rome
  • Montalto Di Castro – Ss1 Aurelia Km 107, 200 – 1014 Viterbo
  • Rome – Ss.4 Km.14+895 East, 2 – 138 Rome
  • Rome – Via Di Acilia, 388 – 125 Rome
  • Rome – Via Della Magliana, 242 – 146 Rome
  • Castrocielo – SP Leuciana Km 2+670 – 3030 Frosinone
  • Anagni – Via Anticolana Snc, Km 0,500 – 3012 Frosinone
  • Colleferro – Via Casilina Km 49+350 – 34 Rome
  • San Vittore Del Lazio – Ss 430 Km 0.525 – 3040 Frosinone
  • Latina – Via Isonzo – 4100 Latina
  • Forano – S.Pr.Sabina Km.4+400 – 2044 Rieti
  • Magliano Sabina – A1 Km 509+100, snc – 2046 Rieti
  • Rome – Via Collatina Ang. Via Petitti, 427 – 155 Rome
  • Rome – Via di Ciampino, 73 – 178 Rome
  • San Cesareo – Via Casilina Km. 24+950 – 30 Rome
  • Pomezia – Via Pontina Vecchia KM 31.384, snc – 70 Rome
  • Guidonia Montecelio – Via Tiburtina Km 19,800 – 00012 Rome
  • Campagnano Di Roma – V. Cassia Veientana Km.30 – 63 Rome
  • Rome – Via Laurentina, 453 – 142 Rome
  • Rome – Via Elsa De Giorgi, 31/33 – 139 Rome
  • Marino – Via Appia Nuova Km 18, 934 – 47 Rome
  • Frosinone – Via Marco Tullio Cicerone, 33/35 – 3100 Frosinone
  • Pomezia – Strada Pontina Km 33156, Rome – 00128 Rome
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